Neotoilette Japanese Toilet Seat

1. How do I dry off after using the Neotoilette?
The Neotoilette allows you to reduce your toilet paper usage by up to 80%.

For the remaining 20%, you can either use a few sheets of toilet paper or our UltraSoft Coral Velvet Towel.

This towel is designed for gentle, effective drying and is reusable, offering an eco-friendly alternative to paper.

2. What is the “Try Before You Buy” offer?
With our “Try Before You Buy” offer, you can order the Neotoilette for free and enjoy a 15-day trial with no commitment.

If you decide to keep the product after the trial period, we will automatically charge the card you provided at checkout.

Experience the comfort and cleanliness of the Neotoilette risk-free!

3. How is the Neotoilette connected to water?
The Neotoilette easily connects to your toilet’s existing water supply, using clean water for a refreshing cleanse.

Simply follow these steps:

1. Remove or lift the toilet seat.
2. Place the Neotoilette under the seat.
3. Attach our adapter to your water supply.
4. Connect the Neotoilette to the water source.
5. Enjoy a thorough, refreshing clean!

4. Are my toilets compatible with the Neotoilette, including wall-mounted toilets?
Yes, the Neotoilette is compatible with most standard and wall-mounted toilets, as long as there’s an accessible water source nearby.

It’s designed for easy installation on a wide variety of toilet types.

5. Does the Neotoilette require electricity?
No, the Neotoilette does not require electricity, making it an energy-efficient and environmentally friendly option for any bathroom.

6. I'm worried about cold water. What should I expect?
The Neotoilette uses water at room temperature, offering a refreshing and invigorating clean.

Most users find that the cool water provides a greater sense of cleanliness and well-being.

Since the water jets are targeted, there’s no “cold shower” effect, just a precise, comfortable clean.

7. Where does the water come from? Is it clean?
The water used by the Neotoilette comes directly from your home's potable water supply—the same water you use for drinking or brushing your teeth.

It’s perfectly clean and safe, ensuring a hygienic and refreshing experience every time.

8. Doesn’t the Neotoilette use more water?
While the Neotoilette does use water, it actually helps conserve more in the long run.

Each use requires only about 0.5 liters of water, but it can save up to 80% of your toilet paper usage.

Considering that producing a single roll of toilet paper can use up to 178 liters of water, the Neotoilette is an eco-friendly choice.

9. What if I’m not satisfied with the Neotoilette?
We offer a 100% satisfaction guarantee with a 15-day return policy.

If the Neotoilette doesn’t meet your expectations, simply return it within 15 days for a full refund.

10. What happens to returned products?
Returned products are thoroughly cleaned and refurbished before being donated to our partner organizations, ensuring that nothing goes to waste.

11. How can I get help with my Neotoilette?
Our customer service team is here to assist you!

You can reach out to us via email at sav@neotoilette.com or use our online chatbot, available 24/7, to get answers to your questions and concerns.

12. Who is Neotoilette?
Neotoilette is a proud French company dedicated to revolutionizing bathroom hygiene.

We combine advanced technology with eco-friendly practices to offer products that improve your comfort and contribute to a greener planet.