Returns & Refund Policy

Returns & Refund Policy

Shop with Confidence

At Toilette Intime, your satisfaction is our priority.

If you're not completely satisfied with your purchase, we're here to help. Our return process is simple, transparent, and designed to give you complete peace of mind.

30-Day Return Window

You may request a return within 30 days of receiving your order.

Unfortunately, requests made after this period cannot be accepted.

Return Eligibility

To qualify for a return, your item must:

✓ Be unused and in its original condition

✓ Be returned in its original packaging

✓ Include all accessories and components

✓ Be accompanied by proof of purchase (order confirmation or receipt)

Please do not return your item directly to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

• Gift Cards

• Products showing signs of use

• Products damaged after delivery (unless defective upon arrival)

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our support team will review your request and arrange a replacement or an appropriate solution as quickly as possible.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product

Refund Process

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Most refunds are completed within 2–5 business days, depending on your payment provider.

Please note that processing times may vary depending on your bank or credit card issuer.

Delayed or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you've completed these steps and still haven't received your refund, please contact us.

Exchanges

We only replace products that are defective, damaged, or incorrect.

If you require an exchange for the same item, please contact our customer support team before returning your product.

Gifts

If your order was purchased as a gift and shipped directly to you, you may be eligible for store credit equal to the value of the returned item.

If the order was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Before sending any item back, please contact our support team.

We will provide you with the appropriate return instructions.

Customer is responsible for return shipping costs unless the product is defective or an error occurred on our part.

Return Fees

The following fees apply to standard returns:

Return shipping: £8.55

Restocking fee: £4.24

These fees will be deducted from your refund after your return has been inspected and approved.

Delivery charges, customs duties, and any original shipping costs are non-refundable unless the return results from our error.

High-Value Returns

For items valued over £65, we strongly recommend using:

• A tracked shipping service

or

• Shipping insurance

We cannot guarantee receipt of returned items that are lost during transit.

Need Assistance?

Our customer support team is happy to help.

Email: contact@toilette-intime.com

Support Hours

Monday – Saturday

8:00 AM – 8:00 PM (CET)

We aim to respond to all inquiries as quickly as possible.

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