Returns Policy

At Toilette Intime, we want you to shop with confidence.

This policy explains the conditions for returns, refunds and exchanges, including eligibility requirements, processing times and important information regarding your order.

If you have any questions, our customer support team is always happy to help.

Our policy lasts 30 days.

If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

Other items that cannot be returned:
* Gift cards
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item.

We will also notify you if your refund has been approved or rejected.
If your refund is approved, it will be processed and your credit card or original method of payment will be automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Next, contact your bank.

There is often a processing delay before a refund is made.

If you have taken all these steps and still have not received your refund, contact us at contact@toilette-intime.com.

Sale or promotional items (if applicable)

Only regular priced items may be refunded.

Unfortunately, sale and promotional items are not refundable.

Exchanges (if applicable)

We will only replace items that were initially defective or damaged.

If you need to exchange your item for the same item, please email us at contact@toilette-intime.com.