Returns

RETURNS

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Our return policy lasts for 30 days.

If more than 30 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition in which you received it.

It must also be in its original packaging.

Other items that cannot be returned:
* Gift cards

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be issued: (where applicable)
* Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (where applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item.

We will also let you know whether your refund is approved or refused.

If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. There is often a processing time before a refund is posted.

If you have taken all these steps and still have not received your refund, contact us at sav@neotoilette.com.

Sale or promotional items (where applicable)
Only normal-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)

We will only replace items that are originally faulty or damaged.

If you need to replace yours with the same item, please email us at sav@neotoilette.com and we'll tell you what to do.

Gifts

If the item was marked as a gift at the time of purchase and if it was shipped directly to you, you will receive a gift credit equivalent to the value of the returned item.

Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.

Shipping

To return your product, send us an e-mail to sav@neotoilette.com and we will tell you how to proceed.

You are responsible for the shipping costs associated with returning your item.

They are not refundable.

If you receive a refund, the cost of return postage will be deducted.

Depending on where you live, the time taken to receive your exchanged product may vary.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Please note that the cost of delivery (postage, customs etc) of the product (one way) will be deducted from the refund (except in the case of an offer where delivery has been offered).

Return costs: A 9.90£ return delivery charge will be billed for deliveries.

A 4.90£ restocking fee is also charged to enable us to revalue the products.

If you are shipping an item worth more than 75£, we recommend that you use a tracking service or have your shipment insured.

We do not guarantee that we will receive the returned item.