What is Neotoilette?
Neotoilette offers innovative toilet solutions, combining comfort, hygiene, and modern design.

Our products, such as bidets, soap dispensers, and aromatherapy diffusers, are designed to enhance the toilet experience at home or in professional environments.

What are the benefits of choosing Neotoilette?
Neotoilette combines quality, durability, and comfort with products that reduce waste, save water, and offer a cleaner and more pleasant bathroom experience.

We also offer modern design and dedicated customer service.

How is the Neotoilette bidet installed?
The Neotoilette bidet is designed for easy installation without electricity or complex plumbing.

Just follow the provided instructions, and it fits most standard toilets.

Is the bidet compatible with all toilets?
Yes, the Neotoilette bidet is compatible with most toilet models.

However, we recommend checking the dimensions of your toilet to ensure a perfect fit.

What are the advantages of the Neotoilette bidet?
The bidet provides a gentle and hygienic cleaning, reduces toilet paper consumption by up to 80%, and helps to preserve the environment.

How do I maintain the bidet?
The Neotoilette bidet is made of durable materials that require little maintenance.

Regular cleaning with mild soapy water is sufficient.

Does the bidet require electricity?
No, the Neotoilette bidet works without electricity, making it eco-friendly and easy to install.

Do you deliver internationally?
Yes, Neotoilette currently ships its products within the United Kingdom.

Please check the delivery options when placing your order.

What are the delivery times?
Delivery times are 2 to 8 business days for the United Kingdom.

Times may vary.

Can I return a product?
Yes, we offer a satisfaction guarantee.

You can return the product within 30 days of delivery.

Return shipping costs are the responsibility of the customer.

How can I contact customer service?
You can contact us via our "Contact" page, by email, or through the chatbot on our website.

Our team is ready to answer all your questions.

Can I change my delivery address?
The delivery address can be changed if your order has not yet been shipped.

We ship parcels every weekday between 1 p.m. and 4 p.m.

No news about your order?
Check your emails for the tracking link sent by our logistics partner.

During peak demand periods, delays may occur.

We work closely with our suppliers to minimize lead times.

How do I install the three-way faucet?
To install your three-way faucet, please consult our detailed installation article.

How do I install a Japanese Toilet Seat?
You will find a complete manual for installing your Japanese Toilet Seat here.

For a visual guide, you can also check out our detailed installation video.

Do you offer product installation?
We do not offer an installation service at the moment.

However, we provide tutorial videos, and an instruction manual is included in each toilet seat or bidet kit.

With these resources, installation becomes quick and easy!

Here is the link to the video installation: 🛠

How do I dry myself after using the bidet or toilet seat?
Our products can reduce your toilet paper consumption by an average of 80% (or even eliminate it completely, depending on your preferences).

You can use our ultra-soft bamboo towels or a few sheets of toilet paper to dry yourself after use.

Do you offer an integrated drying system?
At the moment, an air-drying system is not included.

However, you can use a hairdryer if necessary!

How do I clean the nozzles and maintain my Neotoilette product?
The nozzles of our products are designed to be easy to clean.

They are hidden behind a protective cover and only come out during use.

They are also self-cleaning, with a cleaning mode activated before and after each use.

Is the water pressure adjustable? I’m afraid of splashes or getting too wet!
The water pressure is adjustable thanks to our multifunction button, allowing you to choose the jet force that suits you.

We offer a 30-day "satisfied or refunded" guarantee to allow you to test the product without risk.

Are Neotoilette products suitable for children, the elderly, or people with reduced mobility?
Our products are designed for everyone, including children, the elderly, and those with reduced mobility.

They are easy and intuitive to use with a single multifunction button or knob.

Are the products only installed on the left side of the toilet?
Our bidets are designed to be installed on the left side of the toilet (with the arm on the left when facing the toilet).

If you lack space, our toilet seats with integrated control buttons are an excellent alternative.

Why should I reduce my toilet paper consumption?
Using a Neotoilette bidet or toilet seat reduces toilet paper consumption, minimizing irritations, infections, and environmental impacts related to its production.

Is using extra water really eco-friendly?
Our products use about 0.6 liters of water per use, compared to 178 liters of water needed to produce a roll of toilet paper.

This makes it a more eco-friendly solution in the long run.

Aren’t dry toilets better?
Dry toilets are eco-friendly, but hygiene remains a challenge when using toilet paper.

Water remains the most hygienic way for effective daily cleaning.

What is the water temperature?
The water is at room temperature, which is beneficial for health.

Fresh water is recommended by health professionals as it helps to reduce blood pressure in the anal region, which decreases the risk of hemorrhoids and other hygiene-related issues.

Is Neotoilette suitable for everyone?
Yes, Neotoilette is suitable for both men and women.

It is especially useful during menstruation, for pregnant women, and after childbirth, as it improves intimate hygiene in a gentle and effective way.

What savings can be made with Neotoilette?
With Neotoilette, you can reduce your toilet paper consumption by 80% or even eliminate it completely, depending on your preferences.

This not only saves money but also helps to preserve the environment.

Why choose Neotoilette over wet wipes?
Wet wipes can cause skin irritation and hygiene problems by leaving moisture residues that encourage bacterial growth.

Additionally, they are harmful to the environment and plumbing systems.

Neotoilette offers a cleaner, more effective, and more environmentally friendly alternative.

Where are our products made?
Neotoilette products are manufactured in Asia, where hygiene technologies and expertise are among the most advanced in the world.

Our factories are SMETA certified, ensuring high standards in health, safety, labor, environment, and business ethics.

At Neotoilette, we prioritize customer satisfaction and are committed to being easily accessible for any inquiries or support you may need.

You can contact us through multiple channels to ensure your questions are answered promptly and efficiently:

• Contact Page: Visit our "Contact" page on our website to fill out a contact form with your details and message.

Our team will get back to you as soon as possible.

• Email: Reach out to us via email for any questions or concerns about our products, orders, installation, or after-sales service.

Our customer service team is dedicated to providing detailed and helpful responses.

Contact: sav@neotoilette

• Chatbot on Our Website: For immediate assistance, use our chatbot available on our website.

It provides instant answers to common questions and can direct you to the right resources or connect you with a customer service representative if needed.

By using any of these contact methods, we aim to offer you a seamless and supportive experience with Neotoilette.